Privacy Policy

At Travello (Elara Travel Africa Limited), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when using our website www.travello.co.ke. By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information when you use our website:

a) Personal Information

  • Name
  • Email address
  • Phone number
  • Travel preferences and inquiries

b) Non-Personal Information

  • IP addresses
  • Browser type and version
  • Pages visited on our website
  • Date and time of visit

This information is collected through contact forms, newsletter subscriptions, cookies, and analytics tools.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide travel services
  • Send updates, promotions, or newsletters (only if you opt-in)
  • Improve our website and user experience
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

Cookies and Tracking Technologies

Travello uses cookies and similar tracking technologies to enhance your experience. Cookies help us:

  • Remember your preferences
  • Analyze website traffic
  • Provide personalized content

You can choose to disable cookies in your browser settings; however, some features of the website may not function properly without them.

Third-Party Services

We may share limited information with trusted service providers that help us operate our website or deliver services (e.g., email platforms, analytics tools). These providers are required to protect your data and use it only for the purposes we specify.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no online system is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal data
  • Request corrections or updates to your information
  • Request deletion of your personal data
  • Opt-out of marketing communications

To exercise your rights, please contact us at info@travello.co.ke

Children’s Privacy

Travello’s website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Travello
Email: info@travello.co.ke
Phone: +254 711 132 338